Returns & Refunds

Returns Policy - Online Only
(instore returns policy can be found instore)

Your satisfaction with a purchase is our main priority. We understand returns may sometimes be necessary. If you need to return an item, please call us first to discuss.

• Refunds are only available if goods are faulty.
• Proof of purchase is required for all returns and exchanges, and it must occur within 30 days of purchase with accompanying proof of purchase
• In order to guarantee that our yarns are in the best possible condition and free from any contaminants we do not accept returns of yarn or any other fibre goods once it has left the premises.
• We cannot accept returns of fabric that has been cut off the bolt to your specification.
• We also do not accept returns on special order items, books or other printed materials.
  
• We will ensure you receive the same dyelot for your order. If we cannot provide this we will contact you before postage.
• Our product photos are the official manufacturers photos, to ensure that you get the best colour representation. However, due to the differences in the calibrations of individual monitors, we cannot guarantee that the colour on your screen will be an exact match to the colour of the yarn. Please call us before purchase if you would like further photos or comparisons of colours. We will not provide returns for change of colour. 
• Yarn substitution calculations are done with care and in good faith with the information available. Therefore customers have agreed to the recommendation provided upon yarn purchase. As such we are unable to take responsibility for any shortfall or over supply of yarn.